1. Service Description

qaTT provides an Agentic AI ChatOps platform designed to assist DevOps, SRE, cloud operations, and infrastructure teams in investigating incidents, analyzing operational data, identifying possible root causes, and supporting remediation workflows.

The service may integrate with communication platforms, cloud environments, observability tools, monitoring systems, logs, metrics, traces, runbooks, and other operational data sources approved by the Customer.
 

2. License and Right to Use

Subject to this Agreement, qaTT grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the service for the Customer's internal business operations.

The Customer may use the service only in accordance with the applicable documentation, authorized configuration, and permitted use cases.
 

3. Customer Responsibilities

The Customer is responsible for:

a. Providing accurate configuration and access permissions; b. Ensuring that only authorized users access the service; c. Maintaining appropriate security controls for its own environments; d. Reviewing and approving any suggested actions before execution, where applicable; e. Ensuring that its use of the service complies with applicable laws, internal policies, and third-party agreements.

The Customer remains responsible for decisions made based on information, recommendations, or output generated by the service.
 

4. Acceptable Use

The Customer may not:

a. Use the service for unlawful, harmful, abusive, or fraudulent purposes;
b. Attempt to reverse engineer, copy, modify, or create derivative works of the service;
c. Attempt to gain unauthorized access to qaTT systems or other customer environments;
d. Use the service to introduce malware, malicious code, or harmful commands;
e. Use the service in a way that disrupts or harms qaTT, IBM, or third-party systems;
f. Remove proprietary notices or branding from the service.
 

5. Customer Data

Customer Data means data, logs, metrics, traces, alerts, configurations, runbooks, incident history, or other information provided by or on behalf of the Customer to the service.

The Customer retains ownership of Customer Data.

qaTT may process Customer Data only as necessary to provide, secure, support, maintain, and improve the service, subject to applicable agreements and privacy obligations.

qaTT does not sell Customer Data.
 

6. Data Access and Processing

The service may require access to Customer-approved systems and data sources in order to provide operational insights and incident investigation capabilities.

Customer controls which systems, integrations, credentials, permissions, and data sources are connected to the service.

Where possible, qaTT recommends using least-privilege access, read-only access for investigation workflows, and human approval for production-impacting actions.
 

7. AI-Generated Outputs

The service may generate analysis, recommendations, explanations, hypotheses, remediation steps, summaries, or other outputs using artificial intelligence technologies.

AI-generated outputs are provided to assist the Customer's engineering and operations teams. The Customer should review and validate outputs before relying on them for production decisions.

qaTT does not guarantee that AI-generated outputs will always be complete, accurate, or error-free.
 

8. Security

qaTT applies commercially reasonable technical and organizational measures designed to protect the service and Customer Data.

The Customer is responsible for securing its own systems, accounts, credentials, endpoints, cloud environments, and connected tools.
 

9. Confidentiality

Each party may receive confidential information from the other party.

Each party agrees to protect the other party's confidential information using reasonable care and to use such information only for purposes related to the service.

Confidential information does not include information that is publicly available, independently developed, lawfully received from a third party, or already known without restriction.
 

10. Intellectual Property

qaTT retains all rights, titles, and interest in and to the service, including software, technology, workflows, models, designs, documentation, know-how, and related intellectual property.

No rights are granted except as expressly stated in this Agreement.

The Customer retains all rights to Customer Data.
 

11. Third-Party Services

The service may integrate with third-party services such as cloud providers, monitoring tools, observability platforms, communication tools, or other systems.

The Customer's use of third-party services remains subject to the applicable third-party terms and conditions.

qaTT is not responsible for third-party services outside its control.
 

12. Availability and Support

qaTT will use commercially reasonable efforts to provide and support the service in accordance with the applicable documentation and support terms made available to the Customer.

Support information may be provided through qaTT's website, documentation, support portal, or other approved support channels.
 

13. Restrictions on High-Risk Use

The service is not designed for use in environments where failure could directly result in death, personal injury, or severe physical or environmental damage, unless specifically agreed in writing with qaTT.

The Customer is responsible for determining whether the service is appropriate for its intended use.
 

14. Suspension

qaTT may suspend access to the service if:

a. The Customer materially violates this Agreement; b. Use of the service creates a security risk; c. Suspension is required by law or by an authorized marketplace or platform provider; d. The Customer's use may harm qaTT, IBM, other customers, or third-party systems.

Where reasonable, qaTT will provide notice and an opportunity to resolve the issue.
 

15. Disclaimer

The service is provided on an "as is" and "as available" basis, except as otherwise expressly agreed in writing.

To the maximum extent permitted by law, qaTT disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

qaTT does not warrant that the service will be uninterrupted, error-free, or that all incidents will be detected, diagnosed, or resolved.
 

16. Limitation of Liability

To the maximum extent permitted by applicable law, qaTT shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of revenue, loss of data, business interruption, or production downtime.

qaTT's total liability arising out of or related to this Agreement shall be limited to the maximum extent permitted under applicable law and any applicable written agreement between the parties.
 

17. Termination

The Customer may stop using the service at any time.

qaTT may terminate or restrict access to the service if the Customer materially breaches this Agreement or uses the service in a manner that creates legal, operational, or security risk.

Upon termination, the Customer must stop using the service and delete any qaTT confidential information or software components, where applicable.
 

18. Changes to this Agreement

qaTT may update this Agreement from time to time.

The updated version will be made available through qaTT's website or another approved channel. Continued use of the service after an update becomes effective means the Customer accepts the updated Agreement.
 

19. Governing Law

This Agreement shall be governed by the laws of the State of Israel, unless otherwise required by applicable law or agreed in writing between the parties.
 

20. Contact

For questions about this Agreement, please contact:

qaTT Software Ltd. Website: https://www.qatt.online Email: info@qatt.online